Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the official website www.kcrobots.com and related pages, subdomains, online forms, and other online services operated by Zhejiang Kecong Control Technology Co., Ltd. ("KCONBOT", "the Company", "we", "us" or "our") (collectively, the "Website").

This Policy explains how we collect, use, store, share and protect personal information when you visit the Website, submit an inquiry, communicate with us for business purposes, use online functions, or receive our services.

2. Information We Collect

We collect information within the scope that is lawful, legitimate and necessary for our business activities. The information we may collect includes:

Information you provide

• Name, company name, job title or department, phone number, email address, country or region, products or solutions of interest, inquiry details, technical requirements, attachments, communication records, and other information you provide through forms, email, telephone, trade shows, social media or other channels.

Information automatically collected by the Website

• IP address, browser type and version, device type, operating system, language and time zone settings, pages visited, visit time, referring pages, click behavior, cookie identifiers and information generated by similar technologies. Such information may, in certain circumstances, be considered personal information either alone or when combined with other information, and we will protect it in accordance with applicable laws and regulations.

Information from third parties or public sources

• With your authorization, where required for business cooperation, or where permitted by law, we may obtain business contact information related to you or your organization from trade show organizers, B2B platforms, partners, public business information sources or other lawful channels.

3. How We Use Information

We may use the information we collect for the following purposes:

• To respond to your inquiries, questions, quotation requests, sample requests or other business communications;
• To introduce, recommend or provide mobile robot control systems, controllers, sensors, software platforms, technical solutions and related products or services;
• To provide product materials, technical support, after-sales service, project communication, training or delivery support;
• To improve the content, functions, performance, user experience and security of the Website;
• To conduct customer relationship management, sales lead management, business statistics, market analysis and internal operation management;
• Where you have given consent or where permitted by applicable law, to send you product updates, event information, industry content, marketing materials or other commercial communications;
• To comply with applicable laws and regulations, regulatory requirements, judicial or administrative requests, and to protect the lawful rights and interests of us, users or third parties.

4. Legal Bases for Processing

Where required by applicable law, we process your personal information based on one or more of the following legal bases:

• Your consent or authorization;
• Necessity to respond to inquiries, conduct business communications, enter into or perform a contract;
• Our legitimate business needs, such as website operation, security protection, product improvement and customer service;
• Compliance with legal and regulatory obligations;
• Protection of public interests, network security, transaction security or the lawful rights and interests of us and related parties.

5. Cookies and Similar Technologies

The Website may use cookies, pixel tags, log files, website analytics tools and similar technologies to ensure normal website operation, improve user experience, analyze website usage and optimize content.

• Necessary cookies: used for basic functions such as page loading, language preference, form submission and security verification.
• Analytics cookies: used to understand traffic sources, pages viewed, session duration and website usage so that we can improve the Website experience.
• Marketing cookies: where applicable, used to measure marketing performance, display more relevant content or support remarketing.

6. Sharing, Entrusted Processing and Disclosure

We do not sell, rent or trade your personal information. Except as described in this Policy or as otherwise required by laws and regulations, we will not provide your personal information to unrelated third parties without authorization. We may share or disclose necessary information in the following circumstances:

• With your explicit authorization or consent;
• With service providers that provide website hosting, data storage, cloud services, email delivery, customer relationship management, website analytics, online forms, technical maintenance, marketing support, legal or audit services to us;
• With our affiliates, business teams or authorized partners where necessary to respond to inquiries, provide products and services, advance projects or perform contracts;
• When disclosure is required by laws and regulations, judicial procedures, administrative supervision requirements or lawful requests from government authorities;
• Where reasonably necessary to protect the personal, property, network security or other lawful rights and interests of us, users, partners or the public;
• In the event of a merger, division, acquisition, asset transfer, restructuring or similar transaction. If personal information is transferred, we will require the new holder to continue to be bound by this Policy or obtain your consent as required by applicable law.

7. Cross-Border Transfer and Processing

As we are based in China, when you submit inquiries, contact information, technical requirements or other materials through the Website, the relevant information may be transferred to and processed in China by our team.

If we need to transfer your personal information to service providers, partners or affiliates outside China, we will take necessary measures in accordance with applicable laws and regulations, including notice, consent, data processing agreements, security assessment or other compliance measures, to protect your personal information.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy.

For information related to inquiries, business communications, project cooperation, contract performance, after-sales service and customer relationship management, we may retain it during the business relationship and for a reasonable period necessary for contract performance, dispute resolution, audit, tax, compliance or legal requirements.

For website logs, cookies and analytics information, we retain the information for the period necessary to achieve the relevant purposes. After the retention period expires, we will delete, anonymize or otherwise process the information in accordance with applicable laws and regulations.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, destruction or loss. Such measures may include access control, encrypted transmission, system security protection, log audits, employee permission management, confidentiality obligations and service provider management.

10. Your Rights

To the extent permitted by applicable law, you may have the following rights:

• To inquire, access or copy your personal information;
• To correct or supplement inaccurate or incomplete personal information;
• To request deletion of your personal information;
• To withdraw the consent you have previously provided;
• To object to or restrict our processing of your personal information in certain circumstances;
• To stop receiving marketing emails, product promotions or commercial communications;
• Other rights provided by applicable laws and regulations.

11. How to Exercise Your Rights

You may contact us using the contact details in the "Contact Us" section of this Policy to request access, correction, deletion, withdrawal of consent, marketing opt-out or other matters related to your personal information.

To protect information security, we may ask you to provide necessary information to verify your identity. We will process your request within the period required by applicable laws and regulations. If we are permitted by law to refuse certain requests, we will explain the reason to you.

12. Marketing Opt-Out

If you no longer wish to receive product updates, event notices, industry content or marketing communications from us, you may unsubscribe through the method provided in the email or contact us directly at robot@kcrobots.com. We will process your opt-out request within a reasonable period.

13. Third-Party Links and Tools

The Website may contain links or plug-ins to third-party websites, social media platforms, video platforms, map services, online customer service tools or other third-party services. Such third-party services are operated independently by third parties, and their privacy policies and data processing rules are not governed by this Policy. We recommend that you read their privacy policies before using third-party services.

14. Minors

The Website is primarily intended for corporate customers, partners, industry users and business visitors. It is not directed to minors, and we do not knowingly collect personal information from minors. If you believe that we have collected personal information from a minor without guardian consent, please contact us and we will handle it in accordance with applicable law.

15. Updates to This Policy

We may modify this Privacy Policy from time to time due to business changes, Website function adjustments, updates to laws and regulations, or compliance requirements. The updated Policy will be posted on the Website with the updated date. For material changes, we may provide notice through website announcements, pop-ups, email or other appropriate means.

16. Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or personal information protection, please contact us through the following methods: